Is next day delivery available?

Rush production and next day delivery are available only for posters ordered Monday through Friday before noon. Orders received after noon will be processed the following morning. Rush orders may be purchased for an additional $25.00 plus the UPS Next Day Overnight rate.

When will my order arrive?

Standard production time is seven (7) business days, with an additional two (2) to three (3) days for standard delivery. Rush production orders (which may be purchased for an additional $25.00 plus the UPS Next Day Overnight rate), will be completed and shipped within two (2) to three (3) days.

What image types can I use for poster printing?

.jdf, .jpg, .jpeg, .pdf, .bmp, .tif, .gif, .wmf, .ps. (NOTE: The preview PDF of your poster will have a lower resolution than the finished product because the PDF file is too large to view quickly online.)

How large can my image file be?

We usually process images with file sizes up to 20 MB, but larger images are not a problem. Simply contact us at  customerservice@pottersclayfoto.com and we will arrange to have you upload you image to an STP location or have you send them to us on CDs.

How do I upload an image?

When you are ready to order, simply follow the 1-2-3 instructions from the main page; select the size of the poster you would like to order and upload your image.  Your photo is uploaded by clicking the “Upload” button, then clicking the “Browse” button and selecting the image from your files, then clicking the “Upload” button again.  Your image will appear in a preview pane where you can adjust the cropping or shift the frame.  Once you’ve uploaded your image, you will be directed to a preview page where you can customize and view your poster.  Then simply place your order and you’re done!

What resolution is acceptable?

We’ll give you the highest resolution we can, but please remember that the clarity of your finished poster depends on the quality of the image you upload. Typically 300dpi is of high enough quality to print with clarity, even for our largest 24”x36” poster.

What is the best resolution?

The higher the resolution, the better the image quality.  Here are some industry standards for printing large format. 

How much are shipping costs?

Standard shipping rates for two (2) to three (3) day delivery apply. Next day delivery is also available at UPS Next Day Overnight rates.

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